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publiburo
Participant
August 16, 2018
Question

I did an re-install after change HD tot SSD, everything works perfect, except distiller..

  • August 16, 2018
  • 1 reply
  • 250 views

I did an re-install after change HD tot SSD, everything works perfect, except distiller..
I doesn't want to start, and I get an immediate error report

Process:               Distiller [1098]

Path:                  /Applications/Adobe Acrobat DC/Acrobat Distiller.app/Contents/MacOS/Distiller

Identifier:            com.adobe.distiller

Version:               18.011.20055 (18.011.20055)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Distiller [1098]

User ID:               501

Date/Time:             2018-08-16 17:55:03.701 +0200

OS Version:            Mac OS X 10.13.6 (17G65)

Report Version:        12

Anonymous UUID:        C3FAB0CE-4CBE-FE7E-10A6-BC772A23F4A6

Sleep/Wake UUID:       4D12376E-E8D3-4B4D-B0AB-A81066093919

Time Awake Since Boot: 2200 seconds

Time Since Wake:       1600 seconds

System Integrity Protection: enabled

Crashed Thread:        5

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       EXC_I386_GPFLT

Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11

Termination Reason:    Namespace SIGNAL, Code 0xb

Terminating Process:   exc handler [0]

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1 reply

kglad
Community Expert
Community Expert
August 16, 2018

use your control panel to uninstall

Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer

reinstall acrobat x using compatibility mode (and a compatible os)

NOTE: despite doing all that, it may still not work if you're using an incompatible os