I don't get in adobe to work eventhough I have paid. Help

Forum|Forum|1 year ago
July 13, 2024
5 replies
406 views

paid for free trial and Will pay for a year the 20th.

But the programm doesnt work. When i start the app it restarts the add and i can't work on my pdf.

This topic has been closed for replies.

Nancy OShea

Community Expert

1. Confirm you have an active plan. Log-in to your account below with your Adobe ID (email) and password.

https://account.adobe.com/plans

2. Ensure that your device meets the minimum system requirements to use Adobe products.

Most Creative Cloud apps work on:

Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
MacOS 14 (Sonoma), 13 (Ventura), 12 (Monterey), macOS 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html

Nancy O'Shea— Product User & Community Expert

jane-e

Community Expert

i can't work on my pdf

By @Monique3858649700n1

It sounds like you are using either Acrobat Pro (desktop) or Acrobat Reader Premium for mobile? Please let us know so we can move your post.

If you are using Acrobat for Android or iOS, then you purchased from Google Play or Apple and need to contact them directly.

If you are using Acrobat Pro (or Standard), then contact Adobe Customer Care. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

Do not reply to PMs, which are likely to be scammers.

Jane

creative explorer

Community Expert

@Monique3858649700n1 typically there isn't a cost associated with starting a free trial for Adobe products. You only pay after the trial period ends and you choose to subscribe. Trial periods are typically for 7 days only. Which means you can't use the Adobe products until you pay for it (unless, you are using Adobe Express which is free) .

If you are planning to pay for a year starting on the 20th, this means you can't work on your file until you pay for the year on the 20th.

m

Peru Bob

Community Expert

This is the Using the Community forum (which is the forum for issues using the forums).
Please tell us what Adobe application you are using so that this can be moved to the proper forum for help.

Scroll down here to see a list of the forums:
https://community.adobe.com/

kglad

Community Expert

did you subscribe using an mobile app store?

to what app(s) did you subscribe?

Sign up

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