I get the message "You do not have permission to open the application “Adobe Acrobat”.

Forum|Forum|4 years ago
March 15, 2021
2 replies
35289 views

I get this message even though everyone has red and write permissions

General troubleshooting

This topic has been closed for replies.

H

hpcanada

Participant

I am having the same issue now. If I copy files to a different computer, they open. I copied and saved tham back to where directory will not open and same thing happens. Any suggestions? I am using Acrobat Pro DC 2022.001.20142

H

hpcanada

Participant

(EDITTED) I am having the same issue now. If I copy files to a different computer, they open. I copied and saved them back to the other computer where directory will not open and same thing happens, will not open. Any suggestions? I am using Acrobat Pro DC 2022.001.20142

ls_rbls

Community Expert

Try creating a new user account in that computer and see if the files open with a different user account.

It may be possible that the current user account profile cache folders need to be reset, emptied or deleted.

Amal.

Community Manager

Hi Stansphd

Hope you are doing well and sorry for the trouble. As described you get the error message: You do not have permission to open the application even though everyone has read and write permissions.

Is this a behavior with a particular PDF file or with all the PDFs that you try to open? Please try with a different file and check. Also, please share the screenshot of the error message for a better understanding.

If the file is saved on a shared network/drive please download and save it to your computer locally and then try to open it and check.

What is the version of the Adobe Acrobat/Reader DC you are using? To check the version goto Help > About Acrobat and make sure you have the latest version 21.01.20145 installed. Go to Help > Check for Updates and reboot the computer once.

If it still doesn't work, please repair the installation (Win Only) go to Help > Repair installation and check if that works.

If it still doesn't work, please create a new test user profile on Windows with full admin rights or enable the root account on Mac and try using the application there.

Regards

Amal