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SirJake
Participant
January 3, 2017
Beantwortet

I had Adobe Acrobat Pro 11 on my old computer, went to Adobe to disable on the old

  • January 3, 2017
  • 2 Antworten
  • 702 Ansichten

and finally getting around to installing on my new computer. Got a copy of version 11 and installed it. Entered my old serial number and I get the message that I need to install a valid serial number. Acrobat Pro ran fine on my old computer. I don't know how to proceed. Got the impression from Adobe Support that since I don't have a Support account I am out of luck.  It sorta of peeves me that I went to Adobe site to disable the install but now I am adrift.

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Beste Antwort von SirJake

Sorry, Now I feel retarded….. Apparently I download the wrong version. Checked version, downloaded again, things looked different and my serial number worked.

Thanks

Bob

2 Antworten

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SirJakeAutor
Participant
January 4, 2017

I solved the issue. Like an idiot I downloaded the wrong version of Acrobat. Since correcting that I was able to successfully install it.

Thanks

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 4, 2017

good to hear (that you solved the problem, not that you're feeling badly).

happy new year!

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 3, 2017

was your acrobat xi an upgrade from an older version?

did you change from a a mac to a pc (or vice versa)?

do you have an enterprise serial number?

S
SirJakeAutorAntwort
Participant
January 3, 2017

Sorry, Now I feel retarded….. Apparently I download the wrong version. Checked version, downloaded again, things looked different and my serial number worked.

Thanks

Bob

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