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Participant
September 19, 2026
Question

I have 2 licenses on 1 account. I am using 2 computers with Adobe Acrobat Pro. When I try to open Acrobat on a 3rd or 4th computer I get the message that I have reached my limit with 2 computers. Does not let me use my second license

  • September 19, 2026
  • 1 reply
  • 6 views

I have 2 licenses on 1 account. I am using 2 computers with Adobe Acrobat Pro. When I try to open Acrobat on a 3rd or 4th computer I get the message that I have reached my limit with 2 computers. Does not let me use my second license.  Only 2 computers show up in use. The second license is showing but I still am not able to use the second license. I just purchased the second license a week ago.  It shows payment was received for each of the 2 licenses, but I’m still not able to run Acrobat Pro on anything other than the 2 original computers in use.  I want to use it on 2 new computers without having to deactivate it on the original 2 and activate it on the 2 new computers. Hence the reason for purchasing a second license.

    1 reply

    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    September 19, 2026

    I believe that unless it is a team or enterprise account, they need to be on separate emails. You probably have to go through customer service to get one changed unless you can log into each account separately. 

    David Creamer: Community Expert (ACI and ACE 1995-2023)