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balanced_intuition03e0
Participant
Oct 9, 2026 2:12 AM UTC
Question

I have 25 credits from my Acrobat account, yet Firefly says I must purchase more????!

 

I have 25 credits from my Acrobat account, yet Firefly says I must purchase more????! In the upper right hand corner on firefly it shows my credits and that I am logged in. Looks like your AI needs more work.

      9 replies

      Vibrant_Wonder7f8a
      Participant
      Oct 16, 2026 2:06 AM UTC

      Kevin ok

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      Vibrant_Wonder7f8a
      Participant
      Oct 16, 2026 2:05 AM UTC

      Grabiel yes

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      Vibrant_Wonder7f8a
      Participant
      Oct 16, 2026 2:04 AM UTC

      Intucion yes

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      Vibrant_Wonder7f8a
      Participant
      Oct 16, 2026 2:02 AM UTC

      Yes

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      balanced_intuition03e0Author
      Participant
      Oct 9, 2026 7:41 PM UTC

      Tried to add an item to a photo. 

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        Gabriel Grundler Y.
        Community Manager
        Gabriel Grundler Y.Community Manager
        Gabriel Grundler
        Oct 15, 2026 8:16 PM UTC

        And which model did you use? So I can give you a precise answer.

         

        best,

        Gabriel

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          Kevin Stohlmeyer
          Community Expert
          Kevin StohlmeyerCommunity Expert
          Community Expert
          Oct 9, 2026 7:32 PM UTC

          What feature are you trying to use? Some models can use up to 400 credits for video. 

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            balanced_intuition03e0Author
            Participant
            Oct 9, 2026 7:26 PM UTC

            Circled “Buy More” credits and “25/25” credits available. You see how that is confusing?

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            Gabriel Grundler Y.
            Community Manager
            Gabriel Grundler Y.Community Manager
            Gabriel Grundler
            Oct 9, 2026 2:03 PM UTC

            Hi, balanced_intuition03e0!

             

            Can you please share a screenshot of this area?

             

             

            Thanks,

             

            Gabriel

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