I have a paid subscription to adobe acrobat but I can't edit pdfs. It keeps telling me to buy it.

Forum|Forum|4 years ago
October 24, 2021
3 replies
1526 views

I just spent hours on the phone with apple. I have a paid subscriptio to adobe but when I try to edit pdfs, it keeps telling me to purchase a new one. I can't edit or open anything.

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Nancy OShea

Community Expert

Log-in to your account below to confirm your subscription is for Acrobat Pro DC and not the FREE Acrobat Reader.

https://account.adobe.com/plans

Use your Creative Cloud desktop app to invoke Acrobat Pro DC.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert

N

No-Go

Participant

I'm having this same issue and it's not letting me use any of the tools. I have acrobat dc pro. I tried the suggestion and still nothing. It's saying that my subscription is expired, but it's not, it's being paid as it has been for the last 5 years. Please fix the issue.

John T Smith

Community Expert

>spent hours on the phone with apple. I have a paid subscriptio to adobe

Why would you call Apple about an Adobe subscription?

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

D

DeanUtian

Community Expert

Hi Linda,

Do you have a Creative Cloud subscription?
I'd suggest logging into your account to see if your subscription is active. More information and things to try can be found in the page below

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

If you're not on CC, give more details to the version you have and the exact mesage that comes up.