I have Adobe Export PDF however when I open a PDF file to covert to Word it tells me i need to upgrade. When I attempt to upgrade it tells me i already have this program and cannot issue another license. Can someone please tell me how to use the pr

I have Adobe Export ID when I open a PDF and attempt to convert it tells me a need to upgrade but when i click on upgrade it tells me they cannot issue another license to the same user. Can someone please advise or fix the problem.  i need to use the application  I paid for months ago.

Thank you

Carl