Skip to main content
K
Kbaxer04
Participant
March 12, 2018
Question

I have already installed DC Pro and subscribed, logged in and still cannot edit a PDF

  • March 12, 2018
  • 1 reply
  • 200 views

Ever time I open the PDF I want to edit it states that I have to Download the correct version of ADOBE.....well I don't know what is up with software because I am fairly IT savy and still cannot edit a PDF. There Chat support is USELESS. ALL i needed was my adobe serial number and though I fully paid for it, they refused to  provide so I could download the correct version. I have now been on the phone on hold for 54 minutes and counting and have not been helped. Seems like they will take your money and THEY DO NOT PROVIDE THE SUPPORT THEY CLAIM TO WHEN YOU PURCHASE THIS PRODUCT. I know have been unable to meet deadlines on a project that could cost me my job. Thanks ADOBE@

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 12, 2018

your message is confusing.

do you have a subscription (no serial number would be provided) or a classic/perpetual version (you would be provided a serial number).

if you're not sure, check your account.  the info may be there,  thttps://accounts.adobe.com

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices