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October 13, 2026
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I have been paying for two different Adobe subscriptions... I'm going thru the cancel process but I cannot tell if i have cancelled both which is my intention. can you help

I realized that i'm paying for two Adobe charges monthly.  One charge roughly $5.00 and one roughly $21.00  The cancellation process is difficult    Every time i do a search in how to cancel my account I get a different answer.   Some say i will be charged roughly $80 because the subscription plan i have is less than if I did not select subscription.  Another I looked up and utilized said I will owe $19.    I cannot see if that cancelled both.   I prefer not to just wait to see if another charge occurs in November… Very frustrating... 

    Amal Jaiswal
    Amal JaiswalCorrect answer
    Community Manager
    October 14, 2026

    ​Hi @Jovial_problemb0a4 

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble.

    I have checked your Adobe account linked with the Adobe ID you are using on this community and found that your Adobe Acrobat AI assistant plan is in canceling mode, while the other Adobe Acrobat Pro plan is active. 

    You may go through the steps shared in the help page https://adobe.ly/4yYIqkf to cancel the Acrobat Pro subscription. 

    Let us know if you experience any trouble and need more help

    Regards

    Amal

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    October 14, 2026

    ​Hi @Jovial_problemb0a4 

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble.

    I have checked your Adobe account linked with the Adobe ID you are using on this community and found that your Adobe Acrobat AI assistant plan is in canceling mode, while the other Adobe Acrobat Pro plan is active. 

    You may go through the steps shared in the help page https://adobe.ly/4yYIqkf to cancel the Acrobat Pro subscription. 

    Let us know if you experience any trouble and need more help

    Regards

    Amal

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