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existing user #123
Participant
October 2, 2023
Answered

I have difficulties in cancalling my plan

  • October 2, 2023
  • 2 replies
  • 448 views

i did not aware i have been enrolled in an annual plan and paying fee every month without any receipt being received. I tried to cancel and so surprised that i hv to pay the remaining annual plan fee. This practice i hv never seen in other big company as big as Adobe. I tried to talk to service centre but not success. I am so frustrated and disappointed. I hope there is better arrangement not to scare potential custome or existing customer away.

    Correct answer jane-e

    @existing user #123 

     

    When you sign up for an annual plan, paid monthly, there is a cancellation fee for early termination. The annual plans are discounted. Most software I use makes me pay for the year upfront with no refunds if I cancel before the year is up.

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

     

    You can also purchase a month-to-month plan that is not annual.

     

    This is a user forum and we cannot assist with billing. If you have further questions, contact Adobe Customer Care. Try the link to auto-open the Chat:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen  
    Type "agent"

    If your browser blocks the Chat window, try the troubleshooting tips here:
    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

    You can also send a post through X (formerly Twitter) to @AdobeCare.

    Do not reply to PMs, which are likely to be scammers.

    ~ Jane

    2 replies

    A
    anthony37689625dks7
    Participant
    January 24, 2025

    I have the same now. Raised my price extreme  with no knowledge to myself. When i went to cancel stated i had to pay £89. 

    Its illegal play and risky business hence they are being sued on a massive scale. 

     

    I contacted the customer service to be told I am a liar and i apparently opened email, which i did not. 

     

    So i am doing all i have left which is contact Financial Ombudsman and counter sue for damage to my own Mental Health this is causing. 

    jane-e
    Community Expert
    jane-eCommunity ExpertCorrect answer
    Community Expert
    October 2, 2023

    @existing user #123 

     

    When you sign up for an annual plan, paid monthly, there is a cancellation fee for early termination. The annual plans are discounted. Most software I use makes me pay for the year upfront with no refunds if I cancel before the year is up.

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

     

    You can also purchase a month-to-month plan that is not annual.

     

    This is a user forum and we cannot assist with billing. If you have further questions, contact Adobe Customer Care. Try the link to auto-open the Chat:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen  
    Type "agent"

    If your browser blocks the Chat window, try the troubleshooting tips here:
    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

    You can also send a post through X (formerly Twitter) to @AdobeCare.

    Do not reply to PMs, which are likely to be scammers.

    ~ Jane

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