I have made payment the payment of acrobat pro but it's still showing billing issue ...I want to cancel that plan also .confused what to do...I also tried to cancel the plan but confirm cancellation is not working

Confirm cancellation button is not working for me but I already made a payment for my plans today.

Participant

Thanks

Community Expert

My pleasure. I hope it works well for you.

I’m rootin’ for you.

Randy

Participant

Hopefully, I will come back when I get a response

Community Expert

I have a couple of questions which will help us understand your position right now:

Where are you located? Sometimes your locality can affect how you may need to go about canceling your subscription.
Were you subscribing to a monthly or annual plan? Monthly plans are much easier to get out from your subscription than annual ones, which may involve penalties for canceling before the end of the annual contract.
When did you initiate the cancellation online? Today? Or days/weeks ago?

Answers to these questions will better help us to understand your situation and help you get out of the issues you’re having.

Randy

Participant

I can’t find the manage plan to cancel my plan. I am located in Ghana

Community Expert

Sometimes you need local(ized) assistance to help.

The only office I can find on the African continent is a long way from you, but perhaps they can help:

Cnr Main & Sloane Street Bryanston,
The Campus Twickenham Building
Johannesburg, 2021, South Africa
Tel: +27 10 0023444

Randy

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