Participant

Answered

i have paid subscription for acrobat cc but it open in trial. i have signed out and signed back in but it remains the same. nothing works!

Forum|Forum|8 years ago
November 16, 2017
11 replies
18419 views

Install update and subscribe to Acrobat

This topic has been closed for replies.

Correct answer John T Smith

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

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defaultu9ek68jofp8g

Participant

Incredibly, this problem persists YEARS later. Adobe’s solution doesn’t work and they have FAILED to solve the problem at its root. My IT department has spent an entire day trying to solve this stupid problem—which is entirely Adobe’s fault—and something they apparently take no real responsibility for. And you wonder why so many of us have grown to hate Adobe...this sort of negligence and an ‘it’s your problem’ attitude is a prime example. Adobe’s subscription model continues to be a poorly managed, greedy thing.

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PaulSkef

Participant

I am having the exact same problem. Absolute nightmare

treblag73766565

Participant

Mine is the same. I made the payment, but couldn't use the subscription. Could someone please tell me what is going on?

AnandSri

Legend

Hello Treblag,

Sorry for the trouble, I have checked the records with your current Adobe ID(email) which you have used to log-in on Adobe forums and there is no license/subscription/order associated with it. You can also check the same on your Adobe account from Adobe.com>ManageAccount>Plans and Products, or can also refer to the Adobe article Manage your Creative Cloud membership

If you have placed the order or subscribed to Adobe license/subscription with a different Adobe ID(email), use the Adobe ID to sign-in in Acrobat.

If you are still not able to find the details, will request you to contact the Adobe support team so that if any order/license is associated with your Adobe ID, they can locate it and can assist you accordingly. Contact Customer Care

I have shared the direct contact details of Adobe support via private message, please check your email inbox.

Feel free to update this discussion for any further assistance.

Thanks,

Anand Sri.

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robm28439939

Participant

My computer is unable to support the programme I sought to down load and the free trial installation was terminated incomplete. Since then I have been trying to find ways to tell you this and to advise that I do not wish to continue paying for a programme I can't use.

Unable to communicate with you, I have cancelled my credit card as the only avenue I have available to end the monthly payments. I would be most happy for you to cancel my account.

robm28439939

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loganb86667933

Participant

I am having a similar issue. I have a single PC license for Adobe Acrobat Pro DC and for the past 2-3 years, I haven't had any problems. However, last week I noticed the same message informing me that my trial has expired. I signed out and signed back in and kept getting the same message. I then reinstalled the program. Now, I'm not even able to open the program. Can someone please contact me and help me with this issue?

AnandSri

Legend

Hello Loganb,

We apologize for the inconvenience caused, I have checked the records and found that you have Acrobat Pro DC perpetual (serial number) based license, please use Acrobat cleaner tool to remove the Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Acrobat from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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loganb86667933

Participant

I have used the Acrobat cleaner tool to remove the current version of Acrobat. I rebooted the machine and then installed the new Acrobat from the link above. My screen now looks like this:

It is telling me that the files are ready, but nothing happens when I click Finish. It is telling me that the program is not responding. Can you please guide me through the next steps of solving this problem?

gails24036230

Participant

I have a similar issue (and have posted elsewhere on this forum about it). I am a subscriber to Adobe Pro DC and am constantly told, when I try to SIGN IN, that I must try a trial version now that I've switched from my MacBook Pro to this new MacBook Air.

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edwinad72645058

Participant

I paid for a subscription to Acrobat Pro Student and Teacher (not the DC version). When I was trying to access it on my tablet it sent me to a trial version of the DC and now I can't get back to my original software. It shows that it is still active in my account. Please help!!

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okuku

Participant

The same issue here. I have the student version of Adobe Professional, but I once in a while get the error message that "Your request could not be completed. Adobe Acrobat license has either expired or not been activated." Please help to correct this errors once and for all.

David-Canada

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joshi33470439

Participant

I simply cannot log in. It asks me to log out of all other devices or log out of 1. I have logged out of all. It allows me to sign in and then goes right back to the initial box asking to log out of other devices. Please help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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tonyw96956331

Participant

Hiiiii plzzzzzz how can i cancel the subscrib - i cant cancel the subcribe and i can,t manage my plane plzzzz hel me

AnandSri

Legend

Hello Tonyw,

As per the description above, you want to cancel the current Acrobat Pro DC subscription, Is that correct?

For cancellation, please refer to Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

You can also contact Adobe support for the cancellation via Contact Customer Care Link: https://helpx.adobe.com/contact.html

I have also sent the direct contact details of Adobe support via private message, please check your email inbox.

Regards,

Anand Sri.

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williamw57368978

Participant

Mine dosen't work, I don't know why, and I can't find a way to ask someone who might know.

AnandSri

Legend

Hello Williamw,

As per the description above, you are not able to use the Acrobat Pro DC subscription, Is that correct?

I have checked the records with your current Adobe ID, and have found that the Acrobat Pro DC subscription is canceled and inactive on your current Adobe ID, and there is no other subscription/volume license order registered on your Adobe ID.

This is the reason if you are trying to use the Acrobat application, you are getting the error message.

To check the plan details, you can refer to Manage your Creative Cloud membership

To renew or restart the subscription, you can refer to Manage your Creative Cloud membership Link: https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html#Reneworrestartyourmembership

You can also contact the Adobe support team through Contact Customer Care Link: https://helpx.adobe.com/contact.html

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

[Edited response]

jane6055jan

Participant

My account is

[Personal info removed by Mod: order number]

and is monthly paid via credit card. The account is fully paid and up to date. The next monthly deduction is only 19 July 2018, I have no way to use Abobe DC Pro. It keeps on reporting that I need to activate my account. This license has been working for years. However, I have Backed-up my Hard drive and re-installed Windows. Not sure how to get my system to work again?