Skip to main content
nish0307
Participant
February 4, 2018
質問

I have subscribed to one year Adobe Acrobat Pro DC subscription. I was unable to install Acrobat Pro DC app on Creative Cloud, so I downloaded its trial version and signed in with my adobe account. However the Acrobat Pro DC is still showing that you

  • February 4, 2018
  • 返信数 1.
  • 283 ビュー

I have subscribed to one year Adobe Acrobat Pro DC subscription. I was unable to install Acrobat Pro DC app on Creative Cloud, so I downloaded its trial version and signed in with my adobe account. However the Acrobat Pro DC is still showing that your trial has expired. How do I change this? I have 360 days of subscription pending. Also, I have tried to download and use limited access repair tool, sadly this tool is gets stuck at extracting the package from the downloaded file. Please help!

このトピックへの返信は締め切られました。

返信数 1

kglad
Community Expert
Community Expert
February 4, 2018

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html