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J
J._M.2782
Participant
January 7, 2025
해결됨

I have to reinstall my Acrobat XI to a new PC but have no access to my old email

  • January 7, 2025
  • 3 답변들
  • 540 조회

Hello.

I have to reinstall my Acrobat XI to a new PC but have no access to my old email. For this reason I am not able to login and delete the previous installs in my same PC. Please, let me know how to reset my email and delete the previous installs.

최고의 답변: try67

Not possible, unfortunately. Even if you could, you won't be able to activate it on the new machine, since Adobe discontinued the activation servers for this version...

3 답변

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
January 10, 2025

Tell AI that you want to talk to a human.

Acrobate du PDF, InDesigner et Photoshopographe
    J
    J._M.2782작성자
    Participant
    January 10, 2025

    Thank you. I contacted the customer support. Unfortunately they will not remove the older installs so I can continue to use the unlimited license. This is like if you purchase a car, pay for it, and several years later the carmaker comes and take your car back. 

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    January 8, 2025

    This is a public forum, not Adobe support.
    Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
    Adobe provides support through the Chat function: https://helpx.adobe.com/contact.html?rghtup=autoOpen or through:
    Facebook: @Adobe
    X (formerly Twitter): @AdobeCare - https://twitter.com/AdobeCare

    If the chat window fails to open, then use a different device.
    Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain.

    Acrobate du PDF, InDesigner et Photoshopographe
      J
      J._M.2782작성자
      Participant
      January 9, 2025

      Thank you for the heads up. The link to the chat leads me to an AI chat that only informs me the page with a list of non supported Acrobat software. I do not need that list. I need to reinstall a working version of Acrobat XI and to do this I need to Adobe to delete my previous installs. Any advice is welcome.

      try67
      Community Expert
      try67Community Expert답변
      Community Expert
      January 8, 2025

      Not possible, unfortunately. Even if you could, you won't be able to activate it on the new machine, since Adobe discontinued the activation servers for this version...

        J
        J._M.2782작성자
        Participant
        January 10, 2025

        Thank you. Did Adobe alerted the users the activation servers would be discontinued? I cannot find this information. Could you point me to it?

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