I installed Acrobat X by disc, I have the code, but it seems it doesn't work

Forum|Forum|9 years ago
February 24, 2017
1 reply
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I have activation code, but it does't work. It worked every month if I install it every month. But now even I type in the code, it doesn't work either,

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kglad

Community Expert

do you mean you have a serial number?

if so, when you enter it do you see an invalid serial number message?

X

xiaoweil89133550Author

Participant

Yes, It is saying this serial number is not valid for this product. But it worked before I reinstalled it.

When I install it. It has International and North America two versions. Is that the problem

kglad

Community Expert

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite. you must use the suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

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