I need to cancel my subscription

Question

I've been trying to get in touch with someone for a while but have had no luck. My debit card is attached to an account and is being charged monthly for services I don't use, and my card is not attached to at all. When I tried to call, I got no answer, and when I tried to use the chat system but since my account doesn't have a plan I can't. How am I being charged then?!!? I need someone to please get in touch with me.

try67 · Answer

Follow these instructions: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If it doesn't work contact Adobe directly:

General help page: https://helpx.adobe.com/contact.html
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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