I need to have access to my account

When I try to access my account, the page neve opens and seems to do a permanent looping.

How do I enter my account?

Community Expert

Are you trying to log in through the Creative Cloud app, direct with Acrobat, or a browser?

If the Creative Cloud app, try uninstalling it and downloading a new version.

If that doesn’t work try the Adobe CC Cleaner or for only Acrobat, the Adobe AcroCleaner.

If a browser, try a different browser and/or clear all your cache and cookies.

David Creamer: Community Expert (ACI and ACE 1995-2023)

Community Expert

Have you tried signing into creative.adobe.com?

Sometimes, you can get to your account easier by using your web browser than it is to sign in from your Adobe application. It’s worth a shot …

Hope this helps,

Randy

Sign up