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Participant
March 24, 2017
Question

I purchased a monthy subscritpion last week for DC Pro. Yet the program keeps saying my "trial" has ended? Why?

  • March 24, 2017
  • 1 reply
  • 332 views

I purchased a monthly subscription last week for DC Pro.  Yet the program keeps saying my "trial" has ended?  Why? How do I activate my subscription?

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1 reply

kglad
Community Expert
Community Expert
March 24, 2017

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html