I purchased acrobat classic 2017 for Mac and I have serial no and installed Mac but I can't sign i

Hi there,

Sorry for the confusion.

As per your description, you have Acrobat Classic 2017 and using the Mac OS. Would you mind sharing more details about the issue you are experiencing? Are you not able to sign-in after activating the Acrobat 2017? A screenshot would be very helpful to isolate the issue. 

Also, if you have purchased the license from Adobe and have registered it on Adobe.com, then please check it on your Adobe account and confirm the same. Open this link https://account.adobe.com/ and sign-in using the Adobe ID (email address) that you have used to purchase the service. Then go to Plans.

If you have purchased it from an authorized reseller of Adobe and you have received a serial number/product key (24 digits), then register it under your Adobe account. These help article will help you in finding and registering your serial number:

- https://helpx.adobe.com/download-install/kb/find-serial-number.html

- https://helpx.adobe.com/download-install/using/student-teacher-serial-product-code.html

It would be very helpful if you can share more details along with a screenshot so that we can assist you in getting this resolved.

Let us know if you need any help.

Regards,

Meenakshi

(Edited response)

Hi there,

We are sorry for the trouble. As described you are unable to sign into Acrobat classic 2017 on Mac

Do you get any error message while trying to sign in? If yes, please share the screenshot of the same for a better understanding so we can look into it and assist you better.

Please try to reboot the computer once and try again to sign in and check if that helps.

Regards

Amal