Skip to main content
kenm22335401
kenm22335401
Participant
July 22, 2019
解決済み

I purchased Adobe Acrobat light and it said I could convert PDF to PPTX PowerPoint and the only options are word and excel. Adobe support was no help

  • July 22, 2019
  • 返信数 2.
  • 1637 ビュー

very frustrated

このトピックへの返信は締め切られました。
解決に役立った回答 kglad

do you see pptx in the 'convert to' dropdown?

i don't see that, Using Adobe Export PDF

返信数 2

Amal.
Amal.
Legend
July 22, 2019

Hi Kenm,

Apologies for the trouble caused, we see that you have an active subscription for Export PDF, also you have Adobe PDF Pack purchased recently and the payment is in the pending state, you may try converting the files in some time once the payment gets reflected. These are the two different applications.

  • Export PDF will help you convert the file into MS Word And Excel, to know more about the application you may follow the link- Using Adobe Export PDF
  • Adobe PDF pack, on the other hand, does all the task export pdf can do in addition to that create, combine, organize and send pdf files online you can also cover the file into MS powerpoint format. To know more about the application you may follow the link - Using Document Cloud Web apps and services | Adobe PDF Pack
  • To start exporting the PDF into Microsoft Office formats please follow the help article in the link - How to export PDFs to Microsoft Office formats |
  • For payment related queries you may contact us on Twitter  @adobecare.

Let us know if you have any further queries.

Regards,

Amal

kenm22335401
kenm22335401作成者
Participant
July 22, 2019

You need to fix the wording on the first one then. It said it would convert to PowerPoint but it will not. I hope that I’m refunded as I’ve been told for that first purchase.

Ken

Sent from my iPhone

Amal.
Amal.
Legend
July 22, 2019

Hi Kenm,

I understand the situation,

Could you please share the link with us, where you checked the product information online so that we can rectify it.

Regards,

Amal

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 22, 2019

what is "adobe acrobat light"?

do you have a link to what you purchased?

kenm22335401
kenm22335401作成者
Participant
July 22, 2019

https://commerce.adobe.com/checkout/?cli=doc_cloud&items%5B0%5D%5Bq%5D=1&co=US&lang=en&promoid=KTUNZ&rUrl=https%3A%2F%2Fwww.adobe.com%2Fgo%2Fdc_exportpdf&code=&items%5B0%5D%5Bid%5D=2430AC62EE1D91E9F8EA95F0DA9B5651&items%5B0%5D%5Bdc%5D=3

But the link I had said it would convert to PowerPoint

Sent from my iPhone

kglad
Community Expert
kgladCommunity Expert解決！
Community Expert
July 22, 2019

do you see pptx in the 'convert to' dropdown?

i don't see that, Using Adobe Export PDF

契約条件Accessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices