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gifted_Crystal4317
Participant
Nov 2, 2026 3:58 AM UTC
Question

I signed up for the 14 day free trial. However I was charged $14.99. I would like a refund. My understanding is a free trial starts off free.

I signed up for the free trial on Nov 1, 2026, and was charged for the trial.

    3 replies

    gifted_Crystal4317Author
    Participant
    Nov 2, 2026 4:07 AM UTC

    I have canceled. I hope that I get the refund!!

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    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    Nov 2, 2026 4:19 AM UTC

    Refunds are automatic and processed within 10-14 business days provided you are eligible as per the article I linked in the previous post

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    -Manan
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    Nov 2, 2026 4:00 AM UTC

    You will be refunded if you cancel and fulfil the refund eligibility. The first step is to cancel. See the link below to understand how to do that

    https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

    For refund rules see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

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    -Manan
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