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Participant
June 4, 2019
Question

I subscibe to Document Cloud, I want to downgrade to Acrobat DC

  • June 4, 2019
  • 2 replies
  • 312 views

I have 3 subscriptions to Document Cloud that are coming up for renewal in a day's time.  I want to downgrade to Acrobat DC.  How do I advise Adobe to make the change, and not auto-renew Cloud?

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2 replies

AkanchhaS8194121
Legend
July 25, 2019

Hey Peterw,

Sorry for the delay in response to your query.

Looking at your account information, I believe you are willing to downgrade your Acrobat DC Teams subscription to individual Acrobat DC one? In teams you have been assigned 3 Seats, that's what you were referring above?

If this is the scenario, then you may get in touch with our customer support team via Phone/Chat: Adobe Help Center our team will help you further.

Let us know if you have managed to find the resolution.

Thanks,

Akanchha

try67
Community Expert
Community Expert
June 4, 2019

That's not really a downgrade, it's actually an upgrade, as Acrobat can do much more than what you can do with DC only.

You can cancel your subscription here: Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services