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bobg89723273
Participant
March 8, 2018
해결됨

I try to save a pdf and get a blank box.

  • March 8, 2018
  • 5 답변들
  • 1724 조회

I can't get adobe acrobat to save anything.  I pull up a pdf from web and wish to save to my local drive and I get a blank box.

Do I need to reinstall?

최고의 답변: AnandSri

Hello @BKSonn

 

I hope you're doing well, and we apologize for the delayed response and the trouble.

 

Could you please share more details about the issue? Are you on a Mac or Windows machine, and what is the version? Please ensure you have the latest version of Acrobat installed on the machine: 25.001.20630, Planned update, Aug 18, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again. 

 

You can also reset the app's preferences, restart the app, and try again. 

 

Let us know how it goes.

Thanks,

Anand Sri.

Meet Acrobat Studio

5 답변

try67
Community Expert
Community Expert
March 8, 2018

Not so fast. First try this:

Go to Edit - Preferences - General and tick off "Show online storage when opening files" and the same when saving files.

bobg89723273
bobg89723273작성자
Participant
March 8, 2018

Thanks, that fixed it.

Positively!

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