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Belinda28033696rino
Dec 8, 2025 2:53 PM UTC
Answered

I turned off the AI but it keeps coming back

Everytime I open multiple PDF files I keep getting a square with advertising in it about AI.  I have to stop what I am doing and close that and start again.  I am too busy to keep dealing with this junk. 

Tariq DarCorrect answer
Legend
Dec 9, 2025 8:21 AM UTC

Hi @Belinda28033696rino, 

 

 

Thanks for reaching out. Sorry for the troubled experience.
Please visit this article to find a solution: https://adobe.ly/3KLubLM

Ensure your copy of Adobe Acrobat is up-to-date. And let us know how it works.



Best regards,
Tariq | Adobe Community Team

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4 replies

bshm architects
bshm architects
Participant
Oct 21, 2026 2:06 PM UTC

Is this fixed yet? i followed all instructions and it keeps turning back on eyvertime i open a new pdf - this option should be disabled until a permanent solution is found 

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Amal Jaiswal
Community Manager
Amal JaiswalCommunity Manager
Community Manager
Oct 21, 2026 3:01 PM UTC

​Hi @bshm architects 

Hope you are doing well, and thanks for reaching out. We are sorry to hear that. 

Would you mind sharing the version of the OS and the Acrobat Application you are using? Go to Help > About Acrobat and make sure its updated to the latest version  26.002.22031 Planned update, Oct 14, 2026 go to Help > check for updates and reboot the device once and check. 

If it still doesn’t work, please share a small video recording of the steps you are taking and the issue as it occurs for more understanding. 

~Amal

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Tariq DarCorrect answer
Legend
Dec 9, 2025 8:21 AM UTC

Hi @Belinda28033696rino, 

 

 

Thanks for reaching out. Sorry for the troubled experience.
Please visit this article to find a solution: https://adobe.ly/3KLubLM

Ensure your copy of Adobe Acrobat is up-to-date. And let us know how it works.



Best regards,
Tariq | Adobe Community Team

Translate
Belinda28033696rinoAuthor
Dec 30, 2025 2:20 PM UTC

This did not fix the problem.  Everytime I open a new PDF file the AI boxes comes up and I have to close before I can finish my projects.  When you open and edit 51 PDF's a day it is frustrating to keep having to close.  Please find a fix.

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