I upgradede to a new iPhone. Adobe doesn't recognize my paid subscription(!) PLS HELP

Question

Hi there,I paid for a 1-year Acrobat Premium subscription via the app store back in January of this year. I still have a few months left of this subscription. This said, ever since I upgraded to a new iphone 16 (from my previous iphone 14) Adobe Acrobat Does Not Recognize my paid subscription and it's asking me to start a free trial for the premium version. This is not Ok. How do I solve this issue. Adobe Tech Support, please help me. I tried soliciting a refund from Apple but it wouldn't allow the refund because the purchase (which was an annual subscription) was made in January. Please help! Thanks!

Meenakshi_Negi · Answer

Hi letitia_5421,

Thank you for reaching out, and sorry about the trouble caused.

As you upgrade to the new iPhone, please make sure you use the same Adobe ID (email address) used on the old device. Also, please sign in using the same options that were used on your old device. For example, if you signed in using the option "Sign in with Apple ID" on your old device, use the same options on your new one.

If you still experience the issue, please share the Adobe ID (email address) used for the subscription in a private message. You may send a private message using the envelope icon at the top right corner of this community page.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

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