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tracy_9762
Participant
July 14, 2025
Answered

I used to be able to download and open a pdf to view, but now I get an error message.

  • July 14, 2025
  • 1 reply
  • 438 views

I was able to view the document straight from the download, but now I get an error message.  I need to pull an invoice from a website, but I am just getting an error message instead of being able to open and save the document.

Correct answer Tariq Dar

Hi @tracy_9762, 

 

 

Thanks for the detailed information and the screenshots. 

We assumed you were referring to the Adobe Acrobat Pro desktop application. Judging from the screenshot, it seems you are having trouble with the Acrobat Chrome Extension. 

 

Have you tried to disable/uninstall and enable/reinstall the extension? 
Is it possible you could share the file with us? Also if you download the file not open from the location in browser and open in Acrobat. Do you see the same problem?



Best regards,
Tariq | Adobe Community Team

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
July 14, 2025

Hi @tracy_9762,

 

Hope you are doing well. Sorry for your experience with opening PDF files.

 

As you see an error message, would you mind sharing a screenshot of it with us?

Also, do you see the error only when trying to view a file directly from a website? 

Have you tried saving a file first and then opening it in Acrobat?

 

Please share a few more pieces of information for further investigation:

1. The app version of Acrobat you use (go to Home > Help > About Acrobat);

2. A screen recording of the entire event for better understanding and assistance.

 

Please ensure you are on the latest version of Acrobat (2025.001.20566) for the best experience.

To do so, go to Menu > Help > Check for Updates).

 

Look forward to hearing from you.


Regards,
Souvik.

T
tracy_9762Author
Participant
July 14, 2025
Hi Souvik,

Thanks for your reply.

I get the error when I download a document and try to view it up in the right-hand corner. I used to be able to open it right up to view. I did check for updates and think I have the latest downloaded now. I was at .20531 and found the update to .20566. (I'm still not able to view.)

I can save/view, but that's adding extra steps when I'm working quickly and just want to spot check that the document is correct before I do anything with it.

I receive a lot of pdf documents in e-mail, so I usually download, view it quickly, and then save it where it needs to be.

I do sometimes pull from a portal, and it downloads fine, but I still can't just view the file. This morning I went to a website that I need to start pulling monthly invoices from, but I got the error message instead, so I need to get this fixed.

Thanks!!

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