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Hi there

I hope this message finds you well. Thank you for reaching out to us.

I understand that you're currently experiencing difficulties with our application.

To resolve this issue, I recommend using the Acrobat Cleaner Tool, which is designed to thoroughly remove any traces of the application from your system. You can download the tool from the following link:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

.

After using the cleaner tool, please reboot your computer and proceed to reinstall the application. You can download the latest version directly from our website using the following link:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Once you've completed the reinstallation process, please check if the issue persists.

If you need any further assistance, feel free to reach out to us.

~Amal