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asselkhan_6816
Participant
April 13, 2025
Question

I want a refund for the subscription

  • April 13, 2025
  • 1 reply
  • 331 views

How can I get a refund for a subscription that was made without my permission. I want to make a refund if possible. I agreed to a free subscription for a week a long time ago, and I completely forgot to cancel it. Now I've been charged the money I really needed. Now I really want my money back. I hope for understanding

1 reply

Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity Expert
Community Expert
April 13, 2025

You need to call customer service, not post on the user forums. I believe you have/had a 30-day grace period to cancel, but if its been that long, you may have to pay a cancelation fee. I believe the fee is 50% of the remaining subscription cost, but customer service will give you the facts. 

 

If you did a 7 day trial, you DID agree to the subscription, so it WAS made with your permission. You just didn't read the terms. Don't make it sound as if Adobe did something wrong. I always enter a cancelation event on my calendar one day before a trail ends so I remember to cancel it. 

David Creamer: Community Expert (ACI and ACE 1995-2023)
Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
April 14, 2025

Hi asselkhan_6816, 

 

We are here to help you. I see you had purchased an Acrobat subscription and now it is suspended due to billing issues. Kindly visit your Adobe account to resolve the billing issue and then cancel you plan. Adobe account: https://adobe.ly/3E9xqcO;

 

Hope this helps! 

 

Thanks 
^KS

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