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Participant
December 5, 2024
Question

I was charged after 7 days of trial but I don’t want to have adobe

  • December 5, 2024
  • 1 reply
  • 147 views

So, I was correctly charged after 7 days of trial but I want to know if there's some way that I can cancel it? And receive my money back? Was on mobile adobe. 

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1 reply

try67
Community Expert
Community Expert
December 5, 2024

To cancel your subscription: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

To (maybe) get a refund you would need to contact Adobe directly, using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...