I was charged for the product Adobe Acrobat I never used - I want refund

Question

Three months ago I downloaded and tried a free trial of Adobe Acrobat, I used the free trial just once. Right after, I deleted the program and never used it again. Today I realized I had a subscription without giving prior consent. As I said, I never used the program, I didn't even have it installed on my computer during the last two months. I have been charged 20USD a month for the last two months. And when I tried to cancel the subscription, they want me to pay 99USD for an ''anticipated cancellation''. I think it is very unfair and I want a refund for this. Can you please help me out?

try67 · Answer

You did give prior consent, when you signed up for the trial version. Maybe you didn't read it all the through, but you agreed to the Terms & Conditions that specify that the subscription will start automatically after the trial period, unless you cancel it. At any rate, we can't help you with this issue. You should contact Adobe directly for help, using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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