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carymartin
Participant
April 30, 2020
Question

Illegible Font

  • April 30, 2020
  • 1 reply
  • 737 views

I am having an issue wher Adobe is converting the font on a file to an illegible font. Upon initial download of the file it is fine but after a few minutes it changes.

From

To

I am using Adobe Pro XI please help

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
May 2, 2020

Hi Carymartin

 

We are sorry for the trouble. As described, Adobe is converting the font on a file to an illegible font.

 

It seems to be an issue with the fonts embedding.  Either the fonts are not properly embedded into the PDF file while creation or the required fonts are not installed/available on the computer. 

 

Please try the following steps and see if that helps:

 

  • Go to Edit (Windows), Adobe Acrobat XI (Mac) > Preferences > page Display > Under Rendering, Select 'use local fonts' > click OK and check.

 

If it still doesn't work, 

 

  • Open the PDF file > Go to Tools > Print Production > Prefilght > Single Fix up > Under Documents, Select 'Embed Fonts' > Click Fix and see if that works for you.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

For more information, you may also refer to the help article (https://helpx.adobe.com/acrobat/using/pdf-fonts.html)

 

Let us know how it goes

 

Regards

Amal

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