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Paul5E4C
Inspiring
October 6, 2023
Answered

Image within pdf disappears when pdf viewed in browser

  • October 6, 2023
  • 6 replies
  • 2032 views

Hi - Got a single A4 pdf with a large image in the top third. All looks good in Acrobat - but - if I drag the pdf into a browser window - the document appears without the image. Anyone got any ideas what needs doing to fix that? Thanks - Paul

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    Correct answer Paul5E4C

    We only need to view the pdf within the browser, so this ought to be do-able?
    The pdf is uploaded to a global DAM system, accessed via browser. Installing global, company-wide, additional extensions/sharing methods, etc, is not an option.
    Thanks for help, but doesn't look like this is a known thing/there's an obvious answer.
    I'm guessing it might have something to do with how the pdf was created? (probably through InDesign) - I'll give that group a go, and see if it's something anyone there has come across.

    6 replies

    Paul5E4CAuthorCorrect answer
    Inspiring
    October 16, 2023

    We only need to view the pdf within the browser, so this ought to be do-able?
    The pdf is uploaded to a global DAM system, accessed via browser. Installing global, company-wide, additional extensions/sharing methods, etc, is not an option.
    Thanks for help, but doesn't look like this is a known thing/there's an obvious answer.
    I'm guessing it might have something to do with how the pdf was created? (probably through InDesign) - I'll give that group a go, and see if it's something anyone there has come across.

    Eric Dumas
    Community Expert
    Eric DumasCommunity Expert
    Community Expert
    October 6, 2023

    Hi,

    can you confirm the operating system and software you are using?

    Also, can you indicate the settings you used to save the pdf.

    Have you tried different browsers and is this happening for this pdf only or other pdf's have the same issue?

    Paul5E4CAuthor
    Inspiring
    October 6, 2023

    Hi

    Windows 10 Enterprise

    Pdf was created by someone else and passed to me, so not sure on original settings.

    Yes - have tried different browser - same result.

    Only happening with this pdf.

    Thanks - Paul

    Tariq Dar
    Legend
    October 9, 2023

    @Paul5E4C : Almost all browsers today use their technology to view PDFs. Sadly, we can't control that. 
    If the issue persists while viewing the Acrobat or Reader application file, please let us know. 

    You may try using the Acrobat Browser extension. And check if that helps


    ~Tariq

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