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A
Adobe_B
Participant
April 12, 2019
Question

imagemaskDistiller error, record specific, when distilling a .ps file

  • April 12, 2019
  • 2 replies
  • 1201 views

Hi,

The full error message is as follows:

%%[ Error: ioerror; OffendingCommand: imagemaskDistiller ]%%

Stack:

-dict-

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

At first i thought this was related to the graphics I used within the scripts, but when i removed these, spooled and distilled the data file, I received the same error. 

The error also occurs on exactly the same page during distilling, and i managed to isolate the exact record that seems to initiate the issue.  I can not see any funny characters within this record.

The data file is .txt, containing 3 main record types :

recordlayout_Clients.pdi

recordlayout_Valuations.pdi

recordlayout_Transactions.pdi

Below is the left part of a sample data file that makes up a document, if its helpful. I have isolated the issue to the header row (LF).  If i completely replace this row with the LF record from another document, it works fine.  There does not seem to be anything other than normal characters within the troublesome record.  (I even went so far as to re-type the record from scratch.  Still no joy.)

Hope you can help.

This topic has been closed for replies.

2 replies

T
Test Screen Name
Legend
April 15, 2019

You cannot share files by private message. I imagine the staff member who contacted you will be able to suggest a private way to do this. IMPORTANT: any other private messages from other people will very likely be scammers!

Meenakshi_Negi
Meenakshi_Negi
Legend
April 12, 2019

Hello,

Thank you for reporting this issue.

We would need more information about this issue as mentioned below:

- Please confirm the current version of the application.

- What is the OS version on the machine?

- As you have mentioned that the issue occurs with a specific record, is it possible to share that record with us?

You may share the file in a private message with us. To initiate the private message refer to the steps provided here How Do I Send Private Message

- Share the exact workflow that results in the error.

We will be waiting for your response.

Regards,

Meenakshi

A
Adobe_BAuthor
Participant
April 15, 2019

Hi,

Thanks for responding.

PReS IDE is version 6.3.2.0

OS is Windows 10 Enterprise, version 10.0.14393 Build 14393

I will share 2 examples of records that cause the issue.  I tried to desensitize the data, but this removed the issue, so please treat this data with the utmost privacy.

I appreciate your efforts, thanks.

T
Test Screen Name
Legend
April 15, 2019

The error relates to a graphic, not to text. It may be that the app which prints is using graphics to represent text or fonts.

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