Important Documents Sent To The Wrong Email Addresses Using Adobe Acrobat

Question

Using the MailMerge facility in Word and and Excel Spreadsheet I created Invoices that have to be sent out TODAY for a local branch of a National Veterans Charity.There were 30 separate email addresses none of which were duplicated.Instead of sending one document to each email address - 21 documents were sent to ONE email address and 8 were sent to another email address!One document was not sent at all.The main problem is that NONE of the email addresses used were in the source document!I have tried online support but they refused to help!

Dave Creamer of IDEAS · Answer

You didn’t specify but presumably, you were sending the invoices as PDF using the Acrobat PDFmaker, and not Word’s built-in mail merge.

I ran a test and it worked perfectly. Can you detail your steps to setup and email everything?

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