Impossible de télécharger l'application Adobe Acrobat DC

Forum|Forum|4 years ago
July 8, 2021
1 reply
1600 views

Bonjour à la communauté,

Le bouton de téléchargement de la page https://redeem.licenses.adobe.com/getserial ne fonctionne pas.

Ayant saisi mon "redemption code", j'ai donc un numéro de série.

Dois-je passer par la page d' "essai gratuit" et saisir un numéro de carte bancaire ??

Merci d'avance pour votre aide.

This topic has been closed for replies.

Correct answer Meenakshi_Negi

Please try using an alternate browser or a New Incognito window on Chrome.

Check if that works.

Thanks,

Meenakshi

Meenakshi_Negi

Legend

Hi Matthieu,

Thank you for reaching out.

Please try the steps suggested in the following help document: https://helpx.adobe.com/download-install/kb/redemption-code-help.html.

Let us know how it goes.

Thanks,

Meenakshi

M

Matthieu5E67Author

Participant

Hello Meenakshi,

I followed the instructions. When I click the DOWNLOAD button, the browser tries to connect to redeem.licenses.adobe.com (see enclosed photo) but finally nothing happens.

Kind regards,

Matthieu

Meenakshi_NegiCorrect answer

Legend

Please try using an alternate browser or a New Incognito window on Chrome.

Check if that works.

Thanks,

Meenakshi

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