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Participant
July 8, 2021
Answered

Impossible de télécharger l'application Adobe Acrobat DC

  • July 8, 2021
  • 1 reply
  • 1600 views

Bonjour à la communauté,

 

Le bouton de téléchargement de la page https://redeem.licenses.adobe.com/getserial ne fonctionne pas.

Ayant saisi mon "redemption code", j'ai donc un numéro de série.

Dois-je passer par la page d' "essai gratuit" et saisir un numéro de carte bancaire ??

 

Merci d'avance pour votre aide.

 

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Please try using an alternate browser or a New Incognito window on Chrome.

Check if that works.

 

Thanks,

Meenakshi

1 reply

Meenakshi_Negi
Legend
July 8, 2021

Hi Matthieu,

 

Thank you for reaching out.

 

Please try the steps suggested in the following help document: https://helpx.adobe.com/download-install/kb/redemption-code-help.html

 

Let us know how it goes.

 

Thanks,

Meenakshi

Participant
July 9, 2021

Hello Meenakshi,

 

I followed the instructions. When I click the DOWNLOAD button, the browser tries to connect to redeem.licenses.adobe.com (see enclosed photo) but finally nothing happens.

 

Kind regards,

Matthieu

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
July 10, 2021

Please try using an alternate browser or a New Incognito window on Chrome.

Check if that works.

 

Thanks,

Meenakshi