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trixg15398054
Participant
February 15, 2018
Question

Impossible signature

  • February 15, 2018
  • 1 reply
  • 299 views

Hi guys!

I'm trying sign a pdf. The thing is:

- No browser can read it, adobe reader can't read it, but adobe acrobat can and even allowed me to file it.

- When I try to sign, the "sign" item stays gray.

- I can sign other pdfs.

-  Document's properties say signature is allowed.

Does anyone know how to make this work?

Thanks

This topic has been closed for replies.

1 reply

cadbury
Adobe Employee
cadbury
Adobe Employee
February 16, 2018

Dear user ,

Thank you for reporting the issue. Please could you confirm the permissions, specially Signing and Changing the Document, that are allowed for the document. Secondly, do you have a signature form field on the pdf? If signing is allowed for a protected document, you can sign in any signature field already present in the form. But you cannot place any new signature box in the field .

Also, since you are not able to open the file in Reader, can  you please go to Preferences by Ctrl+K -- Security(Enhanced) -- Uncheck Protected Mode at startup . Close Reader, launch Reader again and try opening the file .

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