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Anonymous
May 31, 2022
Question

Incorrect billing in credit card. No way to contact

  • May 31, 2022
  • 2 replies
  • 241 views

I signed up for a trial version of Acrobat Pro. Cancelled 4 days later. They keep charging me once a month. In the Adobe Spain page there is no way to contact the company. The help center Contact icon just sends you back to the frequent questions.

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    2 replies

    try67
    Community Expert
    try67Community Expert
    Community Expert
    June 1, 2022

    To contact Adobe directly for help with this issue:
    Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    (type "Agent" to chat with a real person)
    Phone support: https://helpx.adobe.com/contact/phone.html
    There's no email support.

    Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

    Harsh Vardhan Pareek
    Harsh Vardhan Pareek
    Participating Frequently
    June 1, 2022

    Hi @24240939 

     

    As we can check that you have cancelled the subscription but still getting charged every month. Kindly make sure that you don't have any active subscription on a different email. 

    For more clarity, please send the last deduction reciept on a private message, or contact support from referring to this help document.

    https://helpx.adobe.com/in/contact.html

     

    Thanks,

    Harsh

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