Incorrect credentials showing up on my Dynamic Stamps

If something you do on your computer changes the setup of another user on a different computer, then you have a strange user setup. Are you sharing the same login? Are you sharing the same Adobe ID (which given the five licenses you have seems unlikely)?

If not, then your IT department did something that ties the two accounts together and only they can fix that.

Hi clarecf,

I apologize for the delay in response.

Could you please try resetting the preferences for Acrobat and see if that helps?

Please follow the steps given below:

For Windows:

Close Acrobat DC

(ii) Go to C:\Users\your username\AppData\Roaming\Adobe\Acrobat\DC or 2015

(iii) Move the entire DC/2015 folder to some other location like temp folder .

       To view temp folder, press and hold Windows key and press R on your keyboard, type temp in the run dialogue box then press enter.

      If App data folder is not visible under your user name, type %appdata% in run dialogue box and hit enter

For Mac:

(i)Close Acrobat DC

(ii)Drag the following files from the Users/[Usrname]/Library/Preferences folder to the Desktop:

    Acrobat WebCapture Cookies

   com.adobe.Acrobat.pro.plist

   Acrobat folder, which contains prefrences for forms(MRUFormsList), collaboration (Offline Docs), and color settings (AcrobatColor Settings.csf)

(iii) Restart Acrobat.

Please confirm the version of Acrobat installed on the machine.

You may refer to this link to do so: Identify the product and its version for Acrobat and Reader DC

Keep us posted with the results.

Thanks,

Shivam

Hi clarecf,

Please refer to the following link which discusses the similar topic:

dynamic stamp displaying wrong user name

Let me know if you have any questions on this.

Thanks,

Shivam