Skip to main content
R
raorsri
Participant
October 11, 2018
Answered

Incorrect structure found in PDF file of a scanned document

  • October 11, 2018
  • 3 replies
  • 5729 views

With recent updates to Adobe Acrobat Standard DC that were automatically installed on my work computer, I am now no longer able to delete pages from a PDF file that was created by our Lexmark X954de printer/scanner.

I have tried looking for tags to delete (as per another discussion I found on the forums) and to see if changes are allowed to be made to the document but there are no tags and it appears changes are allowed in the security settings of the document.

Another employee was also having the same issues, and our IT department has rolled back his version of Adobe Acrobat to an earlier version and this has solved the issue.

Can anyone provide assistance on this or does this need to be flagged as a known issue with this version of Adobe Acrobat.

This topic has been closed for replies.
Correct answer gauravs43202023

Hi there,

We're having this exact same issue. Any update?


With the latest release of Acrobat on 11th Dec,2018 this issue has been addressed.

If your product is not already updated, you can manually do so from within the product.  Click on the menu Help-> Check for updates

3 replies

R
raorsriAuthor
Participant
October 15, 2018

I am running Adobe Acrobat Standard DC - continuous release version 2019.008.20074. My operating system is Windows 10 Enterprise, version 1709, OS build 16299.666

gauravs43202023
Adobe Employee
gauravs43202023
Adobe Employee
October 22, 2018

Hello,

We are looking into it.

I have forwarded this to engineering team to look into the cause of this issue.

Will update you soon.

Regards,

Gaurav

A
asdsdgdaj
Participant
December 4, 2018

Hi there,

We're having this exact same issue. Any update?

gauravs43202023
Adobe Employee
gauravs43202023
Adobe Employee
October 15, 2018

Hello,

Thanks for contacting us.

We are not able to reproduce the issue at our end on latest Acrobat version.

Please share the Acrobat version and OS details.

Moreover if possible please share a sample PDF file.

For details about sharing, have a look at this link Share files online with Adobe Acrobat

Regards,

Gaurav

catarinoc76838112
catarinoc76838112
Participant
October 11, 2018

We had a numerous amount of users reporting this issue, not only when deleting pages but simply moving pages around and trying to save.  In our case we did find tags and we are able to save the PDF fine after deleting the tags. 

Yesterday we were able to recreate the issue but this morning we haven't been able to do so, it's possible Acrobat might have slipped in an automatic update that fixed this issue.  We will need to wait and see if other users report this issue.

R
raorsriAuthor
Participant
October 11, 2018

It looks like I can delete a page from a scanned document if I first move any page to change the order of pages. But if I simply open the file and go to delete a page I still come up with the same error. This is quicker than my other work around - extract pages to a new file - however it would be good to just simply open a file and delete.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices