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pfletch321
Known Participant
September 10, 2021
Question

Incredibly annoying 'Survey' Popup

  • September 10, 2021
  • 1 reply
  • 4424 views

Every day, if I open Acrobat, I get a 'popup' asking me if I want to answer a survey about the program. I didn't and don't! After this had been going on for weeks, I finally broke down and completed the survey, hoping that this would stop the repeated annoyance. It didn't! This is diriving me crazy! How do you stop it?

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 13, 2021

Hi Pfletch

 

Hope you are doing well and sorry for the trouble. As described, you are getting the pop up message for survey everytime you start the application.

 

Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > General > Under messages from Adobe, uncheck, 'Show me messages when i launch Adobe Acrobat' > Click OK and reboot the computer

 

Regards

Amal

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pfletch321Author
Known Participant
September 16, 2021

I thought that I had already tried unticking this box, and I had certainly rebooted my system since then, but, this time,  I followed your instructions to the letter, and rebooted immediately after unticking it and OKing the change. While I did not see the pop up message when I re-opened Acrobat after the reboot. It had reappeared again this morning, and the 'Show me messages..." box was back to being ticked! I will try repeating the process after running Acrobat 'as Administrator', in case the setting is not saved when the program is run in 'user' mode, but one should not have to jump through these hoops to abolish unnecessary and obtrusive messages in a program for which one is paying good money!

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