Inquiry about the conflict between security solution and Adobe Acrobat protection mode.

Question

I have some inquiries regarding the conflict with Protected Mode.

After installing our company's security solution, a message saying "Cannot open in Protected Mode" appears when running Adobe Acrobat.

The security software is hooking the Windows API. I want to prevent the crash without disabling protected mode.

Please check if there are any settings to allow hooking APIs or hooked DLLs that affect protected mode. Or any APIs that should not be hooked.

If there is an exception configuration in case of a collision with an antivirus product, please let me know.

Thank you.

creative explorer · Answer

@graceful_judge3437 It appears your company's security solution is interfering with Adobe Acrobat's Protected Mode, likely due to the security software's API hooking. While Acrobat doesn't have specific settings to manage API hooking, contact Security Software Vendor and ask if they have specific configurations or workarounds for Acrobat compatibility, such as excluding Acrobat from certain API hooks or providing a whitelist for DLLs. There is a reason why you want protection for the 'confidential' and 'secured' documents, because if you create exceptions within your security solution for Acrobat you could be compromising on security.

I wonder if you could just use password protected PDFs instead? The passwords could change every 6 hours but that would take alot of work.

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