Installation of Acrobat DC stopped after 52% installed

Question

Hi all,

Thank you for reading this.

Had been trying over and over again installing acrobat DC wihout avail as it stopped at 52%. It always showed code error of 136. I had attached the screen print for your kind advice..

Thanks all

Sahi

Amal. · Answer

Hi there

We re sorry for the delay in response and the trouble caused. I hope you would be able to fix the issue.

If the problem still persists please try the following steps and check if that helps

Run the Acrobat Cleaner Tool - https://labs.adobe.com/downloads/acrobatcleaner.html
Reboot the computer
Reinstall the application using the link - https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

If it still persists, please create a new user profile with full admin rights and try installing the application there and check.

If it still persists, please collect the logs of the issue as described in the help article here (https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html) and share the logs with us for further investigation.

Let us know how it goes

Regards

Amal

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded