Known Participant

Answered

Installation package could not be opened [Acrobat Pro DC on Windows 10]

Forum|Forum|7 years ago
October 6, 2018
5 replies
12458 views

This is the error I get when I am trying to run the setup app to install Adobe Acrobat Pro DC after I had to switch out my OS drive and re-install al my programs. PLease help.

This topic has been closed for replies.

Correct answer Adorobat

Hi javablood,

As mentioned above, you are facing issue when trying to install Acrobat on the machine, could you try following troubleshooting steps:

1- Download and run cleaner tool on the machine to remove traces of Acrobat: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Reboot the machine

3- Download and install Acrobat from here: Download Pro or Standard versions of Acrobat DC | Non-subscription

4- Reboot the machine again and check.

If that doesn't work, try creating a new user on the machine by clicking Start button, then select Settings > Accounts > Family & other people > Add someone else to this PC, Login into that account, and try installing Acrobat again.

Let us know if you need any help.

Shivam

Adorobat

Correct answer

Community Manager

Hi javablood,

As mentioned above, you are facing issue when trying to install Acrobat on the machine, could you try following troubleshooting steps:

1- Download and run cleaner tool on the machine to remove traces of Acrobat: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Reboot the machine

3- Download and install Acrobat from here: Download Pro or Standard versions of Acrobat DC | Non-subscription

4- Reboot the machine again and check.

If that doesn't work, try creating a new user on the machine by clicking Start button, then select Settings > Accounts > Family & other people > Add someone else to this PC, Login into that account, and try installing Acrobat again.

Let us know if you need any help.

Shivam

Bani Verma

Community Manager

Moving this query to Installing, Updating, & Subscribing to Acrobat community.

javabloodAuthor

Known Participant

Thank you Bani. However, I still cannot install my product and there is no other way to contact "Customer Care" except in this forum, although the contact options do indicate that a chat is supposed to be available. This is very frustrating!

javabloodAuthor

Known Participant

Why isn't Adobe contacting me through this forum to get this problem resolved????

T

Test Screen Name

Legend

I don't know, there should be chat or phone, but I wouldn't expect much at the weekend.

I misspoke on WindowsInstaller-KB893803-v2-x86.exe. I just downloaded the installer from Download Pro or Standard versions of Acrobat DC | Non-subscription and I too got a memory error:

So that's normal. Turns out this file was only needed on really old versions of Windows.

But I get no error on the other files. Are your files the same size and date shown in my download? Did you turn off your antivirus?

javabloodAuthor

Known Participant

My files match yours exactly! I tried without real time protection and still get the error. Tres bizarre. I appreciate all your assistance. I guess I will have to try and contact Adobe on the morrow!

T

Test Screen Name

Legend

The WindowsInstaller-KB893803-v2-x86.exe file is a standard Microsoft thing. You don't need it, but it should run. This does suggest your download was somehow scrambled.

javabloodAuthor

Known Participant

This is very frustrating. I just downloaded the package again, unzipped it, and tried to run all the files I previously mentioned and still get the same error. What am I supposed to do now?

javabloodAuthor

Known Participant

Why can't I get a chat session or phone number to talk to someone about this? All I get when I try is back to the community even though it says a chat or phone is available for Adobe Acrobat Pro? argh!!!