Skip to main content
emilyb34621614
emilyb34621614
Participant
June 22, 2018
Answered

installed a new version of Adobe Acrobat Standard DC and it won't open

  • June 22, 2018
  • 1 reply
  • 527 views

The administrator at our company recently gave me access to Acrobat Standard DC. I followed the instructions to download, but now the program disappears within seconds of me opening it or any document. I can't complete the tutorials or open a document for longer than 2-3 seconds. When I try to re-download it tells me that it's already downloaded. What are my options?

This topic has been closed for replies.
Correct answer emilyb34621614

I called the Adobe help desk as well and got a very quick response. The issue was me having an older version of Adobe installed. Once that older version was uninstalled the new version stopped crashing. Thank you!

1 reply

emilyb34621614
emilyb34621614AuthorCorrect answer
Participant
June 22, 2018

I called the Adobe help desk as well and got a very quick response. The issue was me having an older version of Adobe installed. Once that older version was uninstalled the new version stopped crashing. Thank you!

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices