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Participating Frequently
July 20, 2017
Question

Installed Acrobat Pro XI but can only run as administrator. Want normal user run.

  • July 20, 2017
  • 2 replies
  • 10520 views

I have installed Acrobat Pro XI (and previously Acrobat Pro X), on Windows 10 X64, and after installation I can only use the software if I "Run as Administrator", which should not be necessary and is extra effort to confirm every time I open a PDF.   No phone support for XI even though EOF is 10/2017.  How can I make it run as a standard user?

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2 replies

kglad
Community Expert
Community Expert
July 20, 2017
Participating Frequently
July 20, 2017

Thanx for your response.  Being able to set to Run as Administrator is already set, but it requires a confirmation response EVERY TIME IT IS RUN.  That is stupid, and should not be needed. I don't need to do that on my other PCs with Acrobat Pro 10 and 11 under Win10 Pro X64, so why do I need to do it on this PC?  that's what I want to fix.  Been this way ever since I upgraded from Win7 Pro, and I'm sick of it.  Any other ideas to FIX the problem, not just patch a work around?

kglad
Community Expert
Community Expert
July 20, 2017

did you read:

Legend
July 20, 2017

Do support refuse to help you? That would be wrong, did you have a case#?

What exactly happens as a standard user?

Participating Frequently
July 20, 2017

Thanx for your interest.  If I try to run as a standard user, I get an error message telling me to uninstall and reinstall, and if that doesn't work, to contact support. Support tells me they don't do phone support for old products (even though EOF for Pro XI is 10/15/2017), and if I can't find an answer on support pages to use the forum and hope someone has an answer.  Infuriating.

kglad
Community Expert
Community Expert
July 20, 2017

correct, adobe no longer supports xi.

you can upgrade to acrobat dc, or the easiest solution is explained in the message 2 link.