Installed software says I have Acrobat DC, but when I open the program it says Acrobat Reader DC.

Forum|Forum|4 years ago
November 9, 2021
2 replies
1237 views

I just started a new job at a company and the Acrobad DC installed on my computer isn't as advertised. I need the ability to combine PDFs, and on the adobe website it says that Acrobat DC can combine files, but when I open my copy, it opens as reader. When I select the Combine Files menu option in the program, I get a pop-up offering a 7-day trial.

Info from the System Information Report:
Installed Acrobat: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe

Version: 21.7.20099.454979
Creation Date: 2021/10/05
Creation Time: 2:44:44 AM

Nothing about that says anything about being reader only.

Is this how it's supposed to be? What software do I need to buy in order to combine pdf files?

This topic has been closed for replies.

T

Test Screen Name

Legend

They are the same program. Your company should have paid for a subscription and set up an Adobe account. Make sure you sign in with the account given by the company.

W

Waters17Author

Participant

Thanks for the reply. We got it figured out. We're used to the old perpetual licenses. Our IT provider doesn't maintain licenses anymore, so that's where the disconnect was. They just installed Acrobat DC and assumed we'd take care of licensing.

J E L

Community Expert

Hi @Waters17 I'm sorry to hear about the problem. I'm not exactly sure what's going on but can you confirm you are accessing Acrobat DC via the Creative Cloud desktop app after being signed in with your Adobe ID? Also, is Acrobat DC selected as the default app to open PDF files?

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