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KwikKopyPete
Participant
January 13, 2022
Answered

Installing Acrobat DC 32-bit on a 64-bit machine.

  • January 13, 2022
  • 22 replies
  • 144909 views

My workplace heavily relies on a plug-in that only works with a 32-bit installation of Acrobat DC.

 

We have a new workstation that runs 64-bit, and the installation is defaulting to the 64-bit version instead of giving an option on whether to install 32-bit or 64-bit. I can't find any options for this, or any information on this elsewhere.

 

How can I choose 32-bit when installing Acrobat DC in 2022?

    Correct answer Dave Creamer of IDEAS

    Hello same here creative cloud installs 64-bit by default. I need the 32-bit install.

     

     


    Assuming you are on Windows, this behavior changed shortly after my post of March 2022. The CC app now installs the 64-bit version by default.

     

    You can grab the 32-bit version here:

    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

    You will need to sign out of and back into the CC app for it to recognize the Acrobat program. Be sure to archive the installer; who knows how long it will be available.

     

    22 replies

    teukurizal72
    Participant
    September 9, 2026

    hi I already found a link to download the 32 bit and tried to install it. Still failed. Now I’m using the webpage version that i install as webapp, it works but i’m not comfortable with it

    Anand Sri Bhattacharya
    Community Manager
    Anand Sri BhattacharyaCommunity Manager
    Community Manager
    September 9, 2026

    ​@teukurizal72 

     

    Please remove the installed app using the Acrobat cleaner tool, restart the computer, and then download the app from the URL shared earlier.

    https://helpx.adobe.com/download-install/apps/system-requirements/apps-compatibility-copilot.html

    https://helpx.adobe.com/acrobat/desktop/get-started/access-the-app/install-acrobat-enterprise.html

     

    Regards,

    Anand Sri.

     

    teukurizal72
    Participant
    September 9, 2026

    hi, what about installing on ARM laptop? I have been trying to install my Acrobat DC pro in my ASUS A14 with snapdragon and always failed using the Creative Cloud app. 

    Anand Sri Bhattacharya
    Community Manager
    Anand Sri BhattacharyaCommunity Manager
    Community Manager
    September 9, 2026

    Hello @teukurizal72,


    I hope you are doing well, and thanks for reaching out. Sorry for the trouble you had.


    Yes, you can run Acrobat Pro on your Snapdragon Zenbook A14, but there is one important catch that explains why the Creative Cloud app keeps failing: on Windows on ARM, only the 32-bit (x86) version of Acrobat is supported, and it runs through Windows' emulation. There is no native ARM64 Acrobat yet, and the Creative Cloud app tends to push the 64-bit build, which will not install on ARM. Please refer to these help articles for more details:

    https://adobe.ly/4xXtDpi

    https://adobe.ly/4A5HxHB

    https://adobe.ly/4xLqxop


    I hope this helps, and please reach out if you experience any issues or need any assistance.

    Regards,

    Anand Sri.

    r_2204
    Participant
    September 21, 2025

    One problem, popup window about free trial and purchase for 32 bit reader always comes up. 

    How do I stop the intrusion? 

    Aaron27388299ofvq
    Participant
    December 1, 2022

    For other people running into this same issue needing 32-bit deployed to allow for plugins, log in to your adminconsole.adobe.com, and go to Packages. Create a self service package, and choose 32-bit Acrobat. It will prepare it and then you can download it and deploy with your method of choice. 

    I imagine this won't help everyone since there are a bunch of different ways to be licensed, but we just use Creative Cloud, named licenses for our users. Small business.

     

    Info here: https://helpx.adobe.com/enterprise/using/create-nul-packages.html

    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    January 13, 2022

    How are you installing the software?

     

    If you are using the Acrobat installer directly, there should be different installers for each version. For example, you have to download the 64-bit version--it's not an option during install. 

     

    If you are using the Creative Cloud installer or the Technical Communications Suite installer, they default to the 32-bit version. 

     

    https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html

    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

    https://helpx.adobe.com/acrobat/kb/download-64-bit-installer.html

     

    David Creamer: Community Expert (ACI and ACE 1995-2023)
    ryans63966325
    ryans63966325
    Participant
    March 18, 2022

    It looks like Acrobat Pro via Creative Cloud is now installing 64-bit as default.  Has this changed recently?  Also it is uninstalling a previous install of Reader, is this expected?

      Dave Creamer of IDEAS
      Community Expert
      Dave Creamer of IDEASCommunity Expert
      Community Expert
      March 19, 2022

      I believe that is only on Mac.

      On Windows, the 32-bit is the default as far as I can see. I uninstalled the 64 bit version and used the Creative Cloud app to install Acrobat again. The 32 bit version installed by default.

       

      David Creamer: Community Expert (ACI and ACE 1995-2023)
      Karl Heinz Kremer
      Community Expert
      Karl Heinz KremerCommunity Expert
      Community Expert
      January 13, 2022

      I am not familiar with a way to do that, but I would talk to the makers of the 3rd party plug-in to see if they know how to get their plug-in working in your environment. 

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