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D
Delodien
Participant
October 7, 2021
Answered

Installing Acrobat Pro DC and Reader Together

  • October 7, 2021
  • 4 replies
  • 16047 views

Hi,

 

We have a Windows Server we would like to install Acrobat Pro alongside the basic Acrobat Reader, as we only have a limited number of Pro licenses but other users need to just open PDF's normally.

 

I understand this is possible but when I try install the basic Reader alongside the existing Pro installation it simply says Reader is already installed and when you close the installer it just opens the Pro version which requires licensing.

 

Has anyone come across this and able to assist?

Correct answer Chase33458587sc16

Just ran into a similar issue. I created a "User" group within Adobe Admin without a license associated with it and assigned it to the users. It allowed the users to login to Acrobat Pro and use it as Reader without the license. Now it did tell the user the first time they signed in that they needed to buy and their trial had expired, but that message was able to be closed and the product is usable without having to do a series of uninstalls and installs. This originated as a security group in AD, we then synced it through AAD into Adobe's Identity Management (OIDC). In the Users and Groups section it pulled the group in and into Adobe Admin. All users in the security group have been created in Adobe without having a license associated. 

4 replies

C
chiefshakes
Participant
February 6, 2023

We have the same problem and more.

We need Reader for those occasional users who can't justify Pro DC full time.

And on some computers, there are multiple users - one that needs Pro DC and one that needs only Reader.

Individual Pro DC licenses are very expensive.

And when an occasional Pro DC user has to log in, the Authentication Code comes to the app on my phone.  I haven't checked yet if this problem can be overcome.

Please Adobe - make Reader accessible again when Pro DC is also installed!

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 9, 2023

    Hi @chiefshakes 

     

    Hope you ar edoing well, please go through the help page https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html and see if that works for you.

     

    Regards

    Amal

    J
    jueblu
    Participating Frequently
    October 15, 2022

    what still might work = parallel installation of the 32-bit-version of Adobe Reader and older (full) Acrobat versions. download availabe: https://get.adobe.com/de/reader/otherversions/

     

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    October 7, 2021

    Amal, as a PDF form creator I always have to check that what I created with Acrobat Pro works well with Acrobat Reader.

    So I need to have both software installed on my PC.

    Do you have a better solution for me?

    Acrobate du PDF, InDesigner et Photoshopographe
      B
      ByOwnerRealEstate
      Participant
      October 13, 2021

      My company uses a massive MS Access Database. The Database uses Reader DC because almost no one on the network has Acrobat Pro. Yesterday Adobe updated my 32-bit Reader to 64-bit without notifying me. It broke the Database because the necessary library was removed. I found the new 64-bit library and updated the Database. But now EVERY computer on the network must use the 64-bit Reader DC.

       

      One computer on the network -- naturally the boss / owner -- also has Acrobat Pro. Until I install 64-bit Reader on that computer, the Database won't even open! When I try to install Reader DC, Adobe just says its already installed.

       

      I have to get the boss back on the Database which means I need to get 64-bit Reader on that computer.

       

      Please help.

       

      BTW, it worked fine with 32-bit Acrobat Pro and 32-bit Reader DC both on the same computer.

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      October 7, 2021

      Hi Delodien

       

      Hope you are doing well and sorry for the trouble.

       

      Installing Acrobat Reader DC and Acrobat Pro DC on the same machine is not recommended as it may cause some unexpected behavior of the apps since Reader is the subset of Acrobat Pro.

       

      Hope this information will help

       

      Regards

      Amal

      D
      DelodienAuthor
      Participant
      October 8, 2021

      I'm afraid this doesn't exactly help, I require a copy of both Pro and Reader installed together and understand this is possible but I keep receiving the error.

       

      So hopefully there is a better solution.

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        October 8, 2021

        Hi there

         

        As suggested earlier, its is not recomended to install both the applications on the same device.

         

        Also, you may sumbit your request with the engineering team using the link - https://www.adobe.com/products/wishform.html

         

        Regards

        Amal

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