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Participant
October 16, 2024
Question

Installing Adobe Acrobat

Have had Adobe for a long time on the computer. Today I could not open files with Adobe. I got an error message and then the file was closed. Tried repairing Adobe, but it didn't help. When I would download a new version of Adobe, even the standard costs money - why does it happen like this?

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1 reply

try67
Community Expert
Community Expert
October 16, 2024

What does the error message say, exactly? And does this happen with all files, or just some? Are you opening them by double-clicking, or via the File - Open command in Acrobat?

 

Also, what's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

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